Find answers to common questions about our services and compounded medications.
Your provider can call or fax a prescription to us. Or, if they provide a hard copy, you can drop it off at the pharmacy and we will start the intake process.
Prescriptions can be picked up at our convenient location in north Scottsdale off of the 101, or we can ship the medication directly to you in our temperature controlled packaging. Overnight and courier options available for an additional fee, contact the pharmacy for more information.
If you provide us with the other pharmacy’s name, phone number, and your prescription medication details, one of our pharmacists will contact and transfer the prescription (and any remaining refills) to Avrio Pharmacy.
Because of fluctuations within the cost of medication ingredients, it is difficult to quote a general price. Contact the pharmacy for information about our set pricing on our most common compounded medications. Otherwise, it may take a day or two to provide a price quote.
The majority of prescription insurance benefit managers do not cover compounded medications. We are happy to provide all prescription medication details to the patient if they would like to try and pursue direct reimbursement from their insurance. Please ask a customer service representative at the time of placing your order for an insurance form.
Medications can be refilled by calling and speaking to our staff, by using our automated phone refill system, or by going to our website and clicking on the refill rx button (which prompts you to create an account before first use). Do not enter any leading letters or zeros at the start of the prescription number when refilling.
Compounding pharmacies are allowed by the FDA to create patient-specific medications that don’t exist commercially. For example, patients may be allergic to the inactive ingredients in commercially available medications and a compounding pharmacy will make the appropriate dosage form to prevent allergies or intolerances to inactive ingredients such as dyes, binders, and sugars. Medications are compounded and tailored to the specific and unique medical needs of each patient.
Avrio Pharmacy is actively working to help patients across the entire United States. Click here to see a list of the states we are currently shipping to.
You can check out our reviews on Yelp, Google, or Facebook. We pride ourselves on providing the best service possible for our patients and providers, and our reviews reflect that.
We know that sometimes, both people and pets need specialized medications that aren’t commercially available. Our team of pharmacists is skilled in compounding custom medications for a variety of needs.
You can reach us by calling (480) 270-6700 or visit our contact page here.
All compounded medications do require a prescription from your provider. Providers may phone, fax, electronically send (ERX) via electronic medical records system (EMR), or provide you a hand written prescription. To best streamline your experience, we recommend having your provider send the prescription directly to our pharmacy. Avrio also carries a variety of over-the-counter vitamins, supplements, medications, and supplies that can be included with your order as requested.
Ask your provider to send your compounded medication prescriptions to Avrio Pharmacy via one of the ways listed above. Once we receive the prescription, our team will create your patient profile and contact you directly to complete profile registration and next steps. If you have any additional questions, our customer service team will be more than happy to help.
You or your provider may reach our pharmacy team at (480) 270-6700 Monday-Friday 8:30am to 5:30pm Arizona time and Saturday 9:00am to 2:00pm. We have dedicated phone lines for both patients and providers to connect you to the most appropriate team (human compounding, veterinary medicine, retail pharmacy). We are closed for major holidays, which may impact our phone hours. Our lobby is open for service Mondays-Fridays 8:00am-6:00pm and Saturday 9:00am-2:00pm, Arizona local time.
We cannot wait to be your compounding pharmacy! If you are currently filling a compounded medication at another pharmacy for yourself, a family member, or pet and would like to start using Avrio Pharmacy, here are a few steps to take:
You have the option to pick-up your prescription at our pharmacy location in Scottsdale, AZ or you may have your prescription shipped directly to your home. Our customer service team is happy to review the different shipping options depending on how quickly you would like to receive the prescription once it is ready.
If you are picking up your prescription at the pharmacy, you will receive a text and/or call once the final quality checks are performed by one of our pharmacists. If you are having your prescription shipped to you, and provided an email address, our systems will send you tracking information when the label is created and provided to the third-party carrier.
All compounded medications do require a prescription from your provider. Providers may phone, fax, electronically send via electronic medical records system (EMR), or provide you a hand written prescription. If possible and in-order to best streamline your experience, we recommend having your provider send the prescription directly to our pharmacy. Avrio does offer some (non-prescription) over-the-counter vitamins, supplements, medications, and supplies that we can include with your order as requested.
Ask your provider to send your compounded medication prescription to Avrio Pharmacy. The provider may phone, fax, or electronically send (via electronic medical records system (EMR)) the prescription. Once we receive the prescription, our team will create your patient profile and contact you directly for next steps. If you have any additional questions, our customer service team will be more than happy to help.
You or your provider may reach our pharmacy team at 480-270-6700 Monday-Friday 8:30 am to 5:30 pm Arizona time and Saturday 9:00 am to 2:00 pm. We have dedicated phone lines for both patients and providers to connect the most appropriate team (human compounding, veterinary medicine, retail pharmacy). We do close for major holidays, which may impact our phone hours.
You may also visit our pharmacy in-person Monday-Friday 8:00 am-6:00 pm and Saturday 9:00a-2:00p Arizona time to speak with a member of our team.
Your veterinarian may have chosen Avrio Pharmacy for several reasons, all focused on providing the best possible care for your pet:
Compounded Medication Expertise: Avrio Pharmacy may specialize in creating compounded medications for pets. These custom-made medications can address your pet’s specific needs, such as:
Veterinary Care Knowledge: Avrio’s team of pharmacists and technicians might have extensive experience with veterinary medications. Knowing your pet’s medication is in the hands of professionals familiar with animal health needs can provide peace of mind.
Absolutely! We understand that taking medication isn’t always fun for pets. That’s why we offer tasty flavors like chicken, beef, and fish to make the experience more enjoyable and ensure they get the medicine they need.
Consultation: We’ll discuss your needs and preferences with you, working alongside your doctor to ensure the compounded medication aligns with your treatment plan.
Customization: We’ll create a personalized medication based on your specific requirements, such as dosage, form (capsule, cream, etc.), and flavor (if applicable).
Preparation: Our pharmacists will carefully compound your medication, following the highest quality standards.
Pickup: When your medication is ready, we’ll provide clear instructions on usage, storage, and answer any questions you may have.
Due to the personalized nature of compounded medications, we typically require 3-5 business days to prepare them for both pets and humans. This allows us to ensure the medication meets your specific needs and requirements. You may also ask your veterinarian to discuss what quick fill (in-stock) options that we may have available in order to expedite the prescription process.
Monday-Friday
8:00AM - 6:00PM
Saturday
9:00AM - 2:00PM
Sunday CLOSED
Monday-Friday
8:30AM - 5:30PM
Saturday
9:00 AM - 2:00 PM
Sunday CLOSED
All opening hours are in Mountain Standard Time (MST - Arizona Time).